ZMacros

Support

How can we help?

Most things can be done straight from the app. For anything else, write to us at support@zmacros.com.

Do it in the app

The quickest way. These go straight to the right place, with the details we need attached.

  • Report a bug

    Settings › Help › Report a bug

    Tell us what happened and what you expected.

  • Share an idea

    Settings › Help › Share an idea

    Features you'd like, or something that could work better.

  • Export your data

    Settings › Data & Privacy

    Download your diary, weigh-ins and workouts on any plan. Privacy choices and consents are here too.

  • Manage your subscription

    Settings › Subscription

    See your plan. Cancelling and refunds happen in the App Store or Google Play.

  • Delete your account

    Settings › Account › Delete account

    Done straight away, with no recovery period. A few records are kept for legal reasons (see what we keep). You can also ask from this website.

Contact us

Email support@zmacros.com. Use the email address on your ZMacros account so we can find it. We never ask for your password.

Email us

The email is ready to fill in: the email on your ZMacros account and your question. We never ask for your password.

Email support

Opens your email app, addressed to support@zmacros.com. We use these details only to reply. See the Privacy Policy.

Your data and privacy

You can ask to see, correct or delete your data at any time.

See or export your data

Settings › Data & Privacy › Export gives you what is on your phone plus some server records. For a full copy of what we hold, email support@zmacros.com from the address on your account.

Correct it

You can correct your details in the app. If something we hold is wrong and you can't fix it there, email support@zmacros.com.

Delete it

Delete your account in the app, or ask without the app. Some records are kept for legal reasons; the Privacy Policy lists what and for how long.

How long we take

We reply within one month (45 days where US state law allows) and tell you if we need longer. We may need to confirm the account is yours. You won't be treated differently for asking. Your country may give you more rights; see the Privacy Policy and its Regional Supplements.

Good to know

Billing and refunds

Subscriptions are sold by the App Store and Google Play, so cancelling and refunds go through your store account. The Refund Policy explains how.

Health questions

ZMacros gives estimates for tracking, not medical advice. We can't advise on medical conditions, pregnancy or eating disorders. Please talk to a doctor or dietitian.