ZMacros

Refund Policy

Draft – not yet in effect. Highlighted items are still to be confirmed before ZMacros launches.

Version: VERSION · Effective date: EFFECTIVE DATE Published by: LEGAL ENTITY NAME, REGISTERED ADDRESS · support@zmacros.com · Phone: given without delay on request

1. Who handles refunds

ZMacros subscriptions are bought through the App Store. The store is the merchant of record: it takes the payment, and it decides and pays refunds under its own policies and the law. We cannot refund a store purchase ourselves.

We're still responsible for ZMacros working as described. If it didn't, write to support@zmacros.com. We will look into it, fix what we can and support your refund request with the store. Where the law gives you a right to a refund of the unused part of a period, for example after a change to a paid feature (Terms of Service 10.1), the store handles it and we support your request.

2. An unexpected charge, or you can't find your subscription

  1. Check which Apple Account was charged. The store's receipt email names the account and the subscription.
  2. On an iPhone, open Settings, tap your name, then Subscriptions. Your ZMacros subscription is listed there if that Apple Account holds it. You can also open Settings → Subscription → Manage subscription in ZMacros.
  3. If you still can't find it, or you don't recognise the charge, ask the store through the link in section 1, or write to support@zmacros.com with the date and amount of the charge. We will help you find out what happened. We will not ask for your card details.

3. Cancelling is not the same as a refund

Cancelling stops the next renewal. You keep the paid features until the end of the period you have paid for. Deleting the app or your ZMacros account does not cancel a subscription. Cancel in your store's subscription settings.

4. Free trials

There is no free trial at the moment.

5. EU, EEA and UK: your 14-day right to withdraw

If you are a consumer in the EU, the EEA or the UK, you can usually withdraw from a subscription within 14 days of buying it, without giving a reason. Ask the store for the refund through the page above, or email support@zmacros.com and we will confirm that we received your withdrawal and help you with the store. You may have to pay for days already used only if you asked for the plan to start straight away when you bought it. Section 7 of the Subscription and Auto-Renewal Terms has the details.

6. Other countries

Your local law may give you other rights to cancel or to a refund, such as the Australian Consumer Law guarantees (a refund for a major failure) and Brazil's 7-day right to withdraw. The Terms Regional Supplements describe some of them. Nothing in this policy limits those rights.

7. When a refund is given

If a store refunds a payment, the paid features it covered end.